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Job Title: IT Officer
Department: Administration
Location: Marsabit with frequent travels to
other field sites
Reports To: HR & Admin Manager
Closing Date: 1st August 2014
MISSION STATEMENT
Motivated
by Christ's love, this position plays a role in promoting the holistic ministry
of Food for the Hungry through the framework of the organization’s vision,
mission and values. Food for the Hungry seeks to walk with churches
leaders and families in overcoming all forms of human poverty by living in healthy
relationship with God and His creation.
SUMMARY
As a
member of Food for the Hungry’s Information Technology (FH IT) team, the IT
Officer will be responsible in supporting the staff of FH Kenya, as well as
assisting daily operations of the IT infrastructure including but not limited
to software installation and upgrades, system builds, creating and maintaining
organizational databases for assigned project sites; managing all ICT equipment
and electronic communication devices, facilitating repairs and maintenance of
ICT equipment, preparing periodic ICT reports and organizing ICT related
trainings, as well as providing general end user and desktop support which are
critical to the operations of FH Kenya.
REPORTING STRUCTURE
This
position will report to the Human Resources / Administration Manager. There
will be dotted line technical reporting to the Global IT Administrator, Africa
region.
FUNCTION AND ESSENTIAL
RESPONSIBILITIES:
Key Result Area #1 -
Infrastructure Maintenance and Support (60%)
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Provide IT management support for all
FH staff including hardware, software, network, connectivity issues, support
tools, and other systems
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Provide maintenance and security of
all network systems, servers, computers, and all other ICT related equipment
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Provide day-to-day guidance and
management on technical activities for other IT associates office and field
sites
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Work in close collaboration with the
Global IT office to maintain a secure network, identify and recommend any
change in IT that might be required to improve organization performance
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Test systems and applications
including installations and repairs of operating systems (Win XP/Vista/7/8,
Ubuntu Linux), Office suite packages (MS Office/OpenOffice/LibreOffice),
network monitoring and other software applications
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Maintain and regularly update thorough
documentation relating to the network configuration and its administration,
update/register inventory of all computer equipment including software used in
all sites
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Provide quick response to users' requests
for help, diagnose problem, provide resolution to staff using email, phone,
remote access software or in-person when available
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Provide users with information on how
to avoid the same issue in the future and how to troubleshoot issues for
themselves
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Ensure that users' systems are ready
and able to accomplish the goals of the user, including connecting to all
centrally provided tools and services
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Manage and implement a data backup
system with standard procedures and ensure all precautions are taken concerning
sensitive information
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Maintain updates of antivirus software
on all computers for protection and follows the standard maintenance check list
for periodic checks of machines
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Produce reports of work and activities
to be reviewed by supervisor
Key Result Area #2 -
Suggest and document best practices for technology users (15%)
●
Listen to understand users' ministry
goals and technical needs
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Suggest more effective ways for users
to accomplish their ministry goals by utilizing technology
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Document and update technology
policies, procedures and "How-To" guides
Key Result Area #3 - Communicate
to increase end-user awareness and ability to use technology tools and
resources (25%)
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Ensure that all users have up to date
information about how to utilize their technology most effectively
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Monitors proper implementation of FH Kenya’s
ICT Policy
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Organize and train staff on computer
care, usage and new technologies
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Proactively engage with end-users,
asking if they need help
●
Assist and equip end users in finding
appropriate training resources
QUALIFICATIONS
To
perform this job successfully, an individual must be able to perform each
essential duty/function satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
●
Has a vibrant personal relationship
with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a
courteous Christ-like attitude in dealing with people within and outside of
Food for the Hungry
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Must be able to work in a cross
cultural environment
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Strength and discipline to refuse
requests and temptations to cheat, abuse the policies of FH, FH equipment
and/or government regulations.
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Strong analytical ability to resolve
complex technical issues in addition to effective communication and customer
care skills
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Must be goal-oriented and proactive
with a relentless focus on results
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Must have demonstrated ability to
quickly and independently get tasks done on short deadlines with attention to
details and quality
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Ability to reason logically and make
decisions in difficult situations.
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Ability to define problems, collect
data, establish facts, and draw valid conclusions
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Ability to interpret an extensive
variety of technical instructions in mathematical or diagram form and deal with
several abstract and concrete variables
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Ability to sit at a computer for 8
hours a day doing repetitive motions on a keyboard
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Ability to travel to the field with
sometimes limited resources and housing
●
Must be flexible in work schedule and
willing to be availabe sometimes at non standard hours
EDUCATION and/or EXPERIENCE
Hold
a university degree (or equivalent) in Computer Science, Information Technology
or a related technology degree is preferred; or four years experience with
extensive knowledge in networking, system administration, computer maintenance
and user support or directly related training; or a combination of education
and experience.
TECHNOLOGICAL SKILLS
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Strong working knowledge in
installation, repairs and maintenance of operating systems (MS Windows
XP/Vista/7/8) and Office application suites (MS Office 2003/2007/2010)
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Experience or expertise in Ubuntu
Linux, Mac OS X, LibreOffice, Openoffice is an advantage
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LAN administration experience, system
administration, including maintenance and installation of all network equipment
including switches, routers, gateways, firewalls
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Cisco CCNA/CCNP, MCSE or other
certifications/trainings in Information Technology, Trainings on
advanced/specialized computer applications are advantages
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Experience in other desktop, web based
software and tools, email systems, open source, customized applications are all
advantages
Interested and
qualified candidates should send their applications, details of current salary,
updated CV with three referees and day telephone
contacts, not later than 1st August 2014 to: Human Resources
Manager, P.O Box 14978 - 00800 Nairobi or email address hr_fhkenya@fh.org.
